Questions, Doll?

Orders are processed within 1–2 business days after your payment has been successfully received and verified. Orders placed on a weekend or public holiday start processing on the next business day.

During launches, sales, holidays and other busy periods, processing can take a little longer.

Standard U.S. shipping takes an estimated 4–6 business days after your order ships. Add the 1–2 business days of processing, and most orders arrive about 5–8 business days after you order.

Delivery estimates start once the carrier accepts your package. They're estimates rather than guarantees, since carrier disruptions, weather and holidays can slow things down.

Yes, Doll. Standard U.S. shipping is free on orders over $200. For orders under $200, shipping is calculated at checkout.

Once your Doll Mail is on its way, we'll email your tracking details to the address you used at checkout. Please allow 24–48 hours for tracking to become active or update in the carrier's system.

Can't find the email? Check your spam and promotions folders first. Still nothing? Email support@luxxedollshairco.com with your order number.

International shipping may be available to select destinations. If we ship to your country, you'll see it as an option at checkout.

International Dolls are responsible for any customs duties, taxes, import charges, brokerage fees or other costs set by their country. Customs processing can also add time to your delivery.

Some high-value orders may need a signature on delivery, for extra protection. Keep an eye on your tracking so you or someone you trust can be there to receive it.

We know that moment is stressful. Here's what we recommend:

• Check with people in your household and your neighbours
• Contact the shipping carrier directly
• File a claim with the carrier if needed

Once a package is handed to the carrier, Luxxe Dolls Hair Co. isn't responsible for carrier delays or for packages that are lost or stolen.

Refused or returned packages may need extra shipping fees before we can send them out again. Original shipping charges are non-refundable.

This includes packages returned because of an incorrect or incomplete address, so please double-check your details at checkout.

Email support@luxxedollshairco.com within 24 hours of placing your order. We'll do our best to update your details before fulfilment begins.

We aren't responsible for delays or misdelivered packages caused by an incorrect or incomplete address, so a quick check before you pay saves a lot of heartache.

Orders can be cancelled within 24 hours of purchase, as long as processing hasn't started yet. Once your order is in fulfilment or has shipped, it can't be cancelled, changed or refunded.

Orders don't go into processing until payment has been successfully authorized and verified. Sometimes we need extra verification before we can ship. If we need anything from you, we'll reach out by email.

To protect every Doll, we may hold, decline or cancel transactions that look fraudulent or unauthorized.

Your confirmation means we've received your order, but it isn't final acceptance just yet. We may cancel an order, limit quantities or ask for verification, for example if a pricing error slipped through.

If we cancel an order after payment has been taken, we'll refund it to your original payment method.

Unless otherwise stated, all prices are in U.S. Dollars (USD).

Yes. Payments are processed securely through trusted third-party payment providers. Luxxe Dolls Hair Co. never stores or has direct access to your full card details. You'll see every available payment option at checkout.

Every marketing email includes an unsubscribe link at the bottom. Tap it and you're off the list, no questions asked. You'll still get emails about orders you place, like confirmations and tracking.

Because human hair is a personal-use beauty item, all sales are final for hygiene, safety and product quality. This covers glueless wigs, lace wigs, bundles, lace frontals, lace closures, clip-in extensions, other hair extensions, hair accessories, and sale, clearance or discounted items.

We can't accept returns or exchanges for a change of mind, or because a texture, colour or length isn't what you pictured. If you're unsure what to choose, email us before you order and we'll help you pick.

We'll review a return or exchange if:

• You received the wrong item
• Your order arrived damaged
• Your hair has a verified manufacturing defect

Please report it within 48 hours of confirmed delivery. Requests sent after that may not qualify.

For an approved return or exchange, it needs to be completely unused and in its original condition:

• Unworn and uninstalled
• Lace uncut and untouched
• Original tags, labels and packaging included
• Not brushed, combed, washed, styled, cut, coloured, bleached or chemically treated

Once hair has been worn, installed, altered or customised, it can't be returned.

Email support@luxxedollshairco.com before you send anything back. Returns sent without approval won't be accepted. Please include:

• Your full name
• Your order number
• Clear photos or videos of the issue
• A short description of what happened

Return shipping is your responsibility, unless the return is needed because of a mistake we made. We recommend a trackable shipping method, since we can't be responsible for returns lost or damaged on the way back to us.

Refunds are only issued for approved claims: the wrong item, damage on arrival, or a verified manufacturing defect. Once approved, your refund goes back to your original payment method. Allow around 5–10 business days for your bank or payment provider to show it.

Original shipping charges are non-refundable.

Approved exchanges depend on what's in stock. If your first choice isn't available, we may offer another option, store credit, or a refund where appropriate.

Please come to us first at support@luxxedollshairco.com so we have the chance to make it right. Invalid or fraudulent chargebacks may be disputed using order records, payment details, tracking and proof of delivery.

Raw hair is human hair that hasn't been chemically processed or coated. That's why it looks, moves and behaves like your own hair: it takes heat styling, can be coloured by a professional, and keeps its natural shine and movement.

• Raw Indian curly: airy, bouncy curls with natural body and a light, touchable feel. Big volume that still feels soft.
• Raw Burmese curly: deep, defined curls with rich density that hold their pattern. Made for drama.
• Raw Vietnamese straight: bone-straight hair with a silky, glassy finish. Sleek middle-part energy.

Natural variation is part of what makes raw hair special. Texture, density, curl pattern, tone and length can differ slightly from piece to piece, so your hair may not be identical to the photos.

Colour can also look a little different depending on lighting, photography and your screen settings.

Raw hair comes in its own natural shade, and the tone can vary slightly between pieces. Check each product page for the shade that piece comes in.

Yes. Use a heat protectant and medium heat, and your curls should come back when you wash and restyle. Repeated high heat can loosen a curl pattern over time, so be gentle.

Damage from excessive heat isn't covered, so protect your investment, Doll.

Because it hasn't been chemically processed, raw hair is made to be reused install after install. How long yours lasts depends on how it's installed, styled and cared for. See hair care & styling for our tips.

A glueless wig is pre-styled and ready to wear, with an adjustable fit that keeps it secure without glue, tape or a stylist. It's the quickest way to go from box to bombshell, in about five minutes.

No. Glueless wigs are made for you to wear yourself:

1. Braid, cornrow or slick down your natural hair
2. Add a wig cap if you like a smoother base
3. Line the lace up with your natural hairline
4. Tighten the adjustable fit until it feels secure and comfortable
5. Style your edges and part, and go

Wrap a soft measuring tape around your head along your hairline: across your forehead, above your ears and around the nape of your neck. Compare that number with the cap measurements on the product page, then fine-tune the fit with the adjustable strap.

Yes. It gives your natural hair a break and keeps your wig looking fresh for longer. Store it on a wig stand or in a satin bag so it holds its shape.

Of course. Many Dolls trim the lace to match their hairline for the most natural melt. Just know that once lace is cut or the wig is customised, it can't be returned or exchanged, so try it on first before you make any cuts.

As a general guide, most installs use 3 bundles for lengths up to about 20 inches, and 3–4 bundles for 22 inches and longer. Curly textures look fuller, so you may need fewer bundles for the same volume.

Want a second opinion? Email support@luxxedollshairco.com with your desired length and look.

A lace closure is a smaller lace piece that sits at your part. It's easy to install and low-maintenance between appointments.

A lace frontal runs ear to ear across your whole hairline, so you can part anywhere, slick it back or wear a high ponytail.

• Closure: you want something easy, everyday and low-maintenance
• Frontal: you want styling freedom, updos and a seamless hairline
• Glueless wig: you want the look without an install at all

Yes. Choose the same texture for your bundles and your closure or frontal so everything blends seamlessly from the hairline to the ends.

Clip-ins are wefts of hair with small clips attached. Snap them into sections of your natural hair for instant length and volume, then take them out the same day. There's no glue, sewing or stylist involved.

Not when you wear them gently. Clip close to the root without pulling too tight, change your placement now and then, and always take them out before bed.

Pick the texture that's closest to how you wear your natural hair. Straight-styled hair blends best with straight textures, and natural curls blend best with curly textures. Place the wefts under the top layer of your hair so the clips stay hidden.

We don't recommend it. Take them out before bed to protect your natural hair and keep the wefts tangle-free.

• Gently detangle with your fingers or a wide-tooth comb, working from the ends up
• Rinse in lukewarm water, using sulfate-free shampoo and a moisturising conditioner
• Smooth the products downwards rather than scrubbing or bunching the hair
• Press out excess water with a towel, then let it air dry

Wigs and clip-ins are easiest to wash off the head.

Style curls while they're wet, with a leave-in conditioner or curl cream. Detangle with your fingers and let them air dry. Skip brushing them dry, which turns curls into frizz. Refresh between washes with a light water mist, and sleep in a satin bonnet or on a satin pillowcase.

Raw hair can be coloured, and we always recommend a professional colourist and a strand test first.

Damage from bleaching, colouring or chemical processing isn't covered, and coloured hair can't be returned. So colour once you're sure you love your hair.

Always use a heat protectant and stick to medium heat. Excessive heat can dry out and damage human hair, and heat damage isn't covered.

A few loose strands when you first unpack or wash your hair is normal for wefted human hair. To keep shedding to a minimum, don't brush close to the weft or roots, and never cut through a weft.

If something looks wrong straight out of the box, email support@luxxedollshairco.com within 48 hours of delivery with photos or a video.

Keep wigs on a stand or in a satin bag, and lay clip-ins flat or hang them. Make sure hair is completely dry before you store it, and keep it out of direct sunlight.