Returns & Exchanges Policy

For hygiene, safety, and product integrity, we do not accept standard returns or exchanges on:

• Glueless Wigs
• Lace Wigs
• Human Hair Bundles
• Lace Frontals
• Lace Closures
• Clip-In Extensions
• Other Human Hair Extensions
• Hair Accessories
• Sale or Clearance Items
• Promotional or Discounted Merchandise

Each order is inspected before it is packed and sent to its new Doll.

A return or exchange may only be considered if:

• You received the incorrect item
• Your product arrived damaged
• Your product has a verified manufacturing defect

To qualify for an approved return or exchange, merchandise must remain completely unused and in its original condition.

Where applicable:

• Hair must be unworn and uninstalled
• Lace must remain completely uncut and untouched
• Original tags and labels must remain attached
• Original packaging must be included
• Hair must not have been brushed, combed, washed, styled, cut, colored, bleached, chemically treated, or altered in any way

Once hair has been worn, installed, altered, or customized, it cannot be returned.

Please contact us before sending any merchandise back.

Returns sent without prior authorization will not be accepted.

To submit a request, email:

Please include:

• Your full name
• Order number
• Clear photos or videos showing the issue
• A brief description of what happened

Customers are responsible for return shipping expenses unless the return is required because of an error made directly by Luxxe Dolls Hair Co.

We recommend using a trackable shipping method for approved returns.

Luxxe Dolls Hair Co. is not responsible for return packages lost or damaged during transit.

Refunds are limited to approved claims involving:

• Incorrect products
• Products damaged upon arrival
• Verified manufacturing defects

Once approved:

• Your refund will be issued to the original payment method.
• Original shipping charges are non-refundable.
• Please allow approximately 5–10 business days for your bank or payment provider to reflect the refund.

Approved exchanges are subject to product availability.

If your preferred replacement is unavailable, Luxxe Dolls Hair Co. may offer another option, store credit, or a refund where appropriate.

Orders may be canceled within 24 hours of purchase, provided processing has not already begun.

Once your order enters fulfillment or has been shipped, it cannot be canceled, modified, or refunded.

If something isn't right with your order, please contact our Customer Care Team first so we have an opportunity to help.

Invalid or fraudulent chargebacks may be disputed using order records, payment documentation, tracking information, and proof of delivery.