Shipping Policy

Orders are processed within 1–2 business days after payment has been successfully received and verified.

Orders placed on weekends or public holidays will begin processing on the following business day.

Once your order has been packed and shipped, tracking details will be sent to the email address provided at checkout.

Please keep in mind:

• Processing may take slightly longer during launches, sales, holidays, or periods of high order volume.
• Orders will not enter processing until payment has been successfully authorized and verified.
• Luxxe Dolls Hair Co. reserves the right to place an order on hold, decline, or cancel transactions suspected of fraudulent or unauthorized activity.

Our standard U.S. shipping timeline is outlined below.

Delivery estimates begin once your package has been accepted by the shipping carrier.

Orders below $200 will have shipping calculated at checkout.

Please make sure your shipping address and contact information are complete and correct before submitting your order.

Luxxe Dolls Hair Co. is not responsible for:

• Delays caused by incorrect or incomplete addresses.
• Packages delivered to an incorrectly entered address.
• Orders returned to sender because of customer address errors.

If you notice a mistake after placing your order, contact us within 24 hours. We will do our best to update your information before fulfillment begins.

Once your Doll Mail is officially on the way, tracking information will be sent to your email.

Please allow 24–48 hours for tracking information to become active or update within the carrier's system.

Once your package has been transferred to the shipping carrier, Luxxe Dolls Hair Co. is not responsible for carrier delays, lost packages, stolen packages, or delivery issues outside of our direct control.

If tracking shows your package as delivered but you cannot locate it, we recommend:

• Checking with members of your household or neighbors.
• Contacting the shipping carrier directly.
• Filing a claim with the carrier when necessary.

Signature confirmation may be required for select high-value orders to provide additional protection for your purchase.

International shipping may be available to select destinations.

International customers are responsible for customs duties, taxes, import charges, brokerage fees, or other costs imposed by their destination country.

Customs processing may also affect estimated delivery times.

Packages that are refused or returned to sender may require additional shipping fees before they can be shipped again.

Original shipping charges are non-refundable.